Level 2

ICT Systems Support Level 2 Diploma

Duration Age Group Study Year Cost Available Locations
35 WEEKS ADULT PART TIME 2020
£540 * Centre for Digital Technologies – Basildon
Duration Age Group Study Year Cost Available Locations
35 WEEKS ADULT PART TIME 2020
£540 * Centre for Digital Technologies – Basildon

Overview

Important note for new applicants

(Updated 07 May 2020)

Possible delay to Basildon campus opening

This course will be temporarily offered at our Southend Campus until the new Basildon campus is opened. See below for further details.

Unfortunately due to the lockdown and the difficulty in getting materials delivered to the site, construction has now had to stop until there is a relaxation in the Government guidelines, and this will result in a delay to the completion and opening of the Basildon Town Centre Campus.

In order that you can begin your course as planned we have put some contingency plans in place to allow students to start their courses at our Southend campus until the Basildon Town Centre Campus is completed.

  • Additional travel costs

Any additional travel costs incurred by you having to travel to the Southend campus for the beginning of your course will be paid by the College.


This one year part time course is suitable for those who are interested in a career in ICT Systems Support.

You will learn how to install, configure and maintain computer equipment and operating systems and provide support to customers. A key component of this qualification is you will achieve the industry-standard CISCO IT Essentials Part 1 certificate when you pass the examination.

Entry Requirements

There are no formal entry requirements however, basic IT hardware and operating systems knowledge will be beneficial.

Course Structure

You will learn how to install, configure and maintain computer equipment and operating systems and provide support to customers. A key component of this qualification is you will achieve the industry-standard CISCO IT Essentials Part 1 certificate.

The course covers:

  • health and safety
  • developing own effectiveness
  • professionalism
  • the customer in ICT
  • remote support for products and services
  • software installation and upgrade
  • ICT hardware
  • equipment and technical advice and guidance

Assessment & Feedback

Portfolio based assessment

Course Cost

Adult, Part time: £540

Course fee based on 2018-19 for UK/EU students

What Next...

Diploma in ICT Professional Competence Level 3.