iStudy Excellence in Customer Service for Hospitality Level 2 Certificate (Online)
An online training course covering how to exceed customer expectations in the hospitality industry. Subjects covered include how to give outstanding customer service, the importance of effective teamwork and positive attitudes and behaviours for success. Also covered is legislation relevant to the hospitality industry including the ever-important food allergy awareness.
Applications, information, advice and guidance
This course can be started at any time.
If you wish to apply for this course or have any questions please register your interest at firstname.lastname@example.org or call 01702 220409 or 01375 362518. A member of South Essex College staff will then be in touch.
Candidates must provide one of the following forms of identification:
- Valid passport (any nationality)
- Signed UK photocard driving licence
- UK biometric residence permit card
- Birth certificate (BUT, if a birth certificate is presented as proof of identification, an additional form of identification such as a signed bank card, utility bill or a letter issued by a government department must also be provided).
We regret that we cannot provide iStudy courses for free to individuals who reside in the following combined authorities:
Greater Manchester, Liverpool City, West of England, West Midlands, Tees Valley, Cambridgeshire and Peterborough, Newcastle Upon Tyne, North Tyneside and Northumberland, Barnsley, Doncaster, Rotherham and Sheffield, West Yorkshire.
This course gives participants the opportunity to achieve the following qualification:
- NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Assessment & Feedback
You can start this course at any time.
Studying online requires good organisational skills – we recommend 1-2 hours study per night to ensure the course is completed within the 12 week timescale.
This course is fully funded (FREE) for anyone who is currently living in England, over the age of 19 and meets the current eligibility and entry criteria listed above (this is occasionally subject to change).
All our distance learning courses are offered free on the proviso that the course is completed within 12 weeks of starting it. If you fail to complete within this time you will be liable to pay a £125.00 administrative fee. However, providing you do your 1-2 hours study per night we are confident that you will complete within the 12 week timeframe.