iLearn Food & Drink Service

Duration Age Group Study Cost Available Locations
3 WEEKS ADULT PART TIME DAY FREE* Centre for Digital Technologies – Basildon, Southend Campus, Thurrock Campus
Duration Age Group Study Cost Available Locations
3 WEEKS ADULT PART TIME DAY FREE* Centre for Digital Technologies – Basildon, Southend Campus, Thurrock Campus


A three-week classroom based course followed by workshops and self-study that combines our iPrep course (skills for work) with the training and qualifications needed to start a career in the food and drink service industry. This course offers an excellent opportunity to transform your CV and boost employment opportunities.

Applications, information, advice and guidance

If you have any questions about the course our Employability Advisors will be happy to talk to you and give advice if required. They can be contacted on 01702 220409 Monday to Thursday 08.30 – 16.30 or at Monday to Friday 08.30 – 16.30

Entry Requirements

We regret that we cannot provide iLearn courses for free to individuals who reside in the following combined authorities: Cambridgeshire and Peterborough Greater Manchester, Liverpool City, North of Tyne, South Yorkshire, Tees Valley, West Midlands, West Yorkshire and West of England.

English Assessment

On the first day of your course you will be required to take a basic English assessment. The assessment is necessary for funding purposes, to ensure that you can cope with the written demands of the course and to make sure awarding body entry criteria is met. If you do not pass the English assessment we will refer you to our English department who may be able to offer you funded lessons to help develop your English.

Mandatory attendance

Gaining the amount of qualifications on offer requires dedication and commitment. This means attendance at all classroom sessions and completion of written coursework is compulsory.

Lateness or requests to leave early may result in your place on the course being withdrawn.

Coursework & homework

There will be written coursework that forms part of your training programme, some of which will need to be completed at home outside of classroom teaching hours. It is recommended that you set aside 1 – 3 hours per night to ensure you meet the course deadlines.

Candidate identification requirements

Candidates must provide one of the following forms of identification:

  • Valid passport (any nationality)
  • Signed UK photocard driving licence
  • UK biometric residence permit card
  • Birth certificate (BUT, if a birth certificate is presented as proof of identification, an additional form of identification such as a signed bank card, utility bill or a letter issued by a government department must also be provided).

Course Structure

This course gives participants the opportunity to achieve the following industry-recognised qualifications:

  • NCFE Certificate in Excellence in Customer Service for Hospitality
  • Award in Food Safety
  • Award for Personal Licence Holders
  • Highfield Award in Emergency First Aid
  • Skillsfirst Award in Equality & Diversity
  • Highfield Award in Substance Misuse
  • Skillsfirst Award in Customer Service
  • Highfield Certificate in Personal Development for Employability
  • Highfield Award in Health & Safety#
  • OCN Award in Personal & Interpersonal Conflict
  • Certificate in Ways to Maintaining Wellbeing at Work
  • Highfield Award in Conflict Management

Assessment & Feedback

Three weeks in total delivered as follows:

Weeks 1 and 2 will be Monday to Thursday 10:00 – 15:00. These weeks are on offer at Southend, Basildon or Thurrock (addresses below)

Week 3 will be Monday to Thursday 10.00 – 17.00 at Southend City College.

Venue addresses

  • Southend City College
    Luker Road, Southend-on-Sea, SS1 1ND
  • Basildon College
    College Way, Basildon, SS14 1GP
  • Thurrock College
    High Street, Grays, RM17 6TF

Course Cost

Adult, part_time_day: FREE

This course is FREE to those who were over 19 on 31/08/2023, are unemployed, resident in England and in receipt of Universal Credit or similar benefits.

It is also FREE to those who were over the age of 19 on 31/08/2023 and are working and earning under £20,319 per year (£23,302.50 in the Greater London Authority).

What Next...

Jobs that can be applied for on completion of this course

  • Catering assistant
  • bartender
  • waiting staff
  • food handler
  • barista in a range of environments including coffee shops, pubs, hotels, restaurants and similar establishments.