Entry Requirements

We regret that we cannot provide iLearn courses for free to individuals who reside in the following combined authorities: Greater Manchester, Liverpool City, West of England, West Midlands, Tees Valley, Cambridgeshire and Peterborough, Newcastle Upon Tyne, North Tyneside and Northumberland, Barnsley, Doncaster, Rotherham, Sheffield and West Yorkshire.

Candidates must provide one of the following forms of identification:

• Valid passport (any nationality)
• Signed UK photocard driving licence
• UK biometric residence permit card
• Birth certificate (BUT, if a birth certificate is presented as proof of identification, an additional form of identification such as a signed bank card, utility bill or a letter issued by a government department must also be provided).

Course Structure

Subjects covered include:

• Principles of Customer Service and Delivery

• Understand Customers

• Understand Employer Organisations

Assessment & Feedback

Studying Online

Studying online requires good organisational skills – we recommend 2-3 hours study per night to ensure the course is completed within the 6 week timescale.

As all our iStudy courses are completed online you will need to have access to an internet enabled desktop computer or laptop and an active email account. Please note these courses will not work on tablets or smartphones.

Course Cost

Adult, distance_learning:

This course is fully funded (FREE) for anyone who is currently living in England, over the age of 19 and meets the current eligibility and entry criteria (this is occasionally subject to change).

Please note that we can only offer this course for free if it is completed within 6 weeks. If you start the course and do not complete within this time you will incur a £125 administration fee to cover the costs involved in your sign up. However, providing you do 2-3 hours study per night we are confident that you will complete within the 6 week timeframe.