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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Daily Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

£19,368

Entry Level Salary

£27,666.75

Average Salary

£44,917.96

Potential Salary

Number of Jobs

566

Past two years

288

This year

2080

7 year projection

What are the key skills for this job?

What course level do I need to study?

Required Level

Requirement Percent

Level 0

0%

Level 1

1%

Level 2

14%

Level 3

28%

Level 4-5 (Higher Education)

14%

Level 6 (Bachelors)

36%

Level 7 (Masters or equivalent)

5%

Level 8 (Doctorate)

1%

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