iLearn Business Admin & Office Skills

To study this course, you must have a good command of the English language and complete an English assessment.

English assessment: Participation in this course requires the successful completion of a basic English assessment. This assessment is essential not only to meet awarding body and funding requirements but also to ensure you have the necessary language skills to complete the written components of the programme. If you do not meet the required standard, we can refer you to our English department, who may be able to offer funded lessons to support the development of your English skills.

Mandatory attendance, Coursework & Homework: Achieving the large number of qualifications offered on this course requires a high level of dedication and commitment. As such, full attendance at all classroom sessions is mandatory, and all coursework must be completed to ensure successful completion of the programme objectives. We recommend you set aside 1-3 hours per day for homework to ensure you meet the course deadlines. Lateness or requests to leave early may result in your place on the course being withdrawn.

Identification requirements: Candidates must provide one of the following forms of identification: Valid in-date passport (any nationality), signed in-date UK photocard driving licence, birth certificate (BUT, if a birth certificate is presented as proof of identification, an additional form of identification such as a signed bank card, utility bill or a letter issued by a government department must also be provided).

5 weeks in total, delivered as follows

• Weeks 1 & 2 will be Monday to Thursday 10:00-16:00. These weeks are on offer at Southend, Basildon or Thurrock College
• Weeks 3, 4 & 5 will be Monday to Thursday 10:00-16:00 at Southend City College

Venue addresses

• Southend City College, Luker Road, Southend-on-Sea, SS1 1ND
• Centre for Digital Technologies – Basildon, College Way, Basildon, SS14 1GP
• Thurrock College, High Street, Grays, RM17 6TF

This course is FREE to those who were over 19 on 31/08/2026, are unemployed, resident in England and in receipt of Universal Credit or similar benefits. It is also FREE to those who were over the age of 19 on 31/08/2026 and are earning under £25,750 per year (you will need to provide us with evidence of your income in order to qualify to take a course for free).

We regret that we cannot provide iLearn courses for free to individuals who reside in the following combined authorities: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City, North of Tyne, South Yorkshire, Tees Valley, West Midlands, West Yorkshire and West of England.

On completion of this course, you can apply for a range of entry-level roles across business administration, office support and customer service. Career opportunities include Administrator, Administrative Assistant, Receptionist, Personal Assistant, Secretary and Data Entry Clerk, with opportunities to work in a wide range of businesses and organisations. The programme also develops valuable skills in IT, cyber security, customer service and workplace communication, providing a strong foundation for gaining office experience and progressing through further training into more specialised administrative, business, finance or customer service roles.

5 weeks, Monday to Thursday 10:00-16:00

5 weeks, Monday to Thursday 10:00-16:00