You will find all information regarding the College’s compliments and complaints procedure detailed in our policy here.
Most concerns can be resolved by discussing the issue with the person directly involved or an appropriate member of staff, this might be a Subject Tutor, Course Team Leader or Personal Tutor, Manager or a member of staff in Student Services. Groups of learners may raise a concern about their course with their course student representative. If the issue cannot be resolved a complaint can be made.
All complaints will be investigated by an appropriate manager from the relevant Department/Team. Complaints should be sent to Student Services in the first instance who will acknowledge the complaint and provide details of the Investigating Manager. All complaints are logged and an annual report is produced which is discussed with the Senior Leadership Team and the College Corporation.