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Customer ServiceLevel 2 Award

A one day course that covers the basics of customer service. 

Course details

Overview

This course is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public.

What's covered?

  • the principles of customer service
  • how to meet and exceed customers’ expectations
  • the importance of appropriate behavior
  • effective communication techniques
  • ways to deal with problem customers

How will my work be assessed?

This course is assessed by a one hour, 30 question multiple choice examination. You must achieve a mark of at least 20 in order to pass.

What can I do after this?

On successful completion of course you can progress onto a conflict management course.

There are no formal entry requirements for this course.

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Open Event - Southend Campus

Thursday, 15 November 2018

Tuesday, 19 March 2019

Our Southend Campus is located next to Southend Central train station and offers A-level courses and an impressive range of vocational subjects in realistic work environments using cutting-edge technology.

Attend

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Open Event - Basildon Campus

Thursday, 31 January 2019

Wednesday, 12 June 2019

Our Basildon Campus offers a range of vocational courses set in realistic work environments. The open events give you the opportunity to check out the great facilities for courses such as IT, animal care, motor vehicle engineering and public services.

Attend

Ready to apply?

Applying for a course is simple:

  1. View the Course details above to ensure this is the correct course for you.
  2. Check the Entry requirements above.
  3. Choose your preferred course option below and click the arrow to view details.
  4. Click the button to apply or make an enquiry.

If you have any questions, a course adviser is here to help you.

  • Venue Southend Campus
  • Duration 1 day
  • Provision Adults
  • Cost £75.00
  • Cost details £75 or FREE if in receipt of certain unemployment benefits (please call on 01702 220409 to check your eligibility).
Make enquiry
  • Venue Basildon Campus
  • Duration 1 day
  • Provision Adults
  • Cost £75.00
  • Cost details £75 or FREE if in receipt of certain unemployment benefits (please call on 01702 220409 to check your eligibility).
Make enquiry
  • Venue Thurrock Campus
  • Duration 1 day
  • Provision Adults
  • Cost £75.00
  • Cost details £75 or FREE if in receipt of certain unemployment benefits (please call on 01702 220409 to check your eligibility).
Make enquiry