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Conflict ManagementLevel 2 Award

This is a one day course that covers conflict resolution techniques.

Course details

Overview

This course is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public.

What's covered?

  • effective and appropriate communication in conflict situations
  • the importance of correct methods of verbal and non-verbal communication
  • how to recognise triggers and ways to utilise inhibitors to minimise conflict

How will my work be assessed?

This course is assessed by a one hour, 30 question multiple choice examination. Learners must achieve a mark of at least 20 in order to pass.

What can I do after this?

On successful completion of course learners can progress onto a customer service course or develop conflict management techniques by taking one of our security qualifications.

There are no formal entry requirements for this course.

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Open Event - Southend Campus

Wednesday, 09 October 2019

Thursday, 14 November 2019

Tuesday, 17 March 2020

Our Southend Campus is located next to Southend Central train station and offers A-level courses and an impressive range of vocational subjects in realistic work environments using cutting-edge technology.

Attend

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  1. View the Course details above to ensure this is the correct course for you.
  2. Check the Entry requirements above.
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  4. Click the button to apply or make an enquiry.

If you have any questions, a course adviser is here to help you.

  • Venue Southend Campus
  • Starts Friday, June 28, 2019
  • Duration 1 day
  • Provision Adults
  • Cost £95.00
  • Cost details £95 or FREE if in receipt of certain unemployment benefits (please call on 01702 220409 to check your eligibility).
Make enquiry
  • Venue Basildon Campus
  • Starts Friday, July 19, 2019
  • Duration 1 day
  • Provision Adults
  • Cost £95.00
  • Cost details £95 or FREE if in receipt of certain unemployment benefits (please call on 01702 220409 to check your eligibility).
Make enquiry