This is a one day course that covers conflict resolution techniques.
This course is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public.
This course is assessed by a one hour, 30 question multiple choice examination. Learners must achieve a mark of at least 20 in order to pass.
On successful completion of course learners can progress onto a customer service course or develop conflict management techniques by taking one of our security qualifications.
There are no formal entry requirements for this course.
Applying for a course is simple:
If you have any questions, a course adviser is here to help you.