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Case Studies

London Southend Airport London Southend Airport, Southend-on-Sea, Essex

London Southend Airport is a long-established regional airport for South East Essex and is the Eastern Gateway to London, with a “home base” to a wide range of aviation companies, airlines and operators. “We have several of our staff members carrying out NVQs in conjunction with South Essex College both in Customer Service and IT skills. This has proven to have a positive effect for both the business and our staff on these courses who have gained in skill and confidence” Anne Syrett, Terminal Manager

First Data International (FDI), Basildon is a global provider of electronic commerce and payment solutions. More than 40 of the UK's leading high street banks and merchants benefit from First Data's commitment to delivering tailored solutions for transaction processing. Over 5,000 people are employed throughout the Europe, Middle East and Africa region with around 2,000 people employed in Basildon.

"I am taking this opportunity to express my appreciation for your staff members who have shown nothing but dedication, commitment and enthusiasm for the work they have carried out here. Without their professionalism and dedication to the job, we would not have had people complete their NVQs". Samantha Vary, Training & Development Manager

Royal Bank of Scotland is one of the world's largest financial institutions, with over 22 million customers in the UK.

"The Royal Bank of Scotland have had the opportunity to work closely with South Essex College who have given our staff the opportunity to complete NVQ's in Customer Service. Working with the college is an exciting opportunity to develop our staffs skills and knowledge. The staff enjoy seeing the assessors regularly and are able to get on with their studies during their working day."
Laura Stanez

Royal Bank of Scotland

"It was the first time I had been back in education for years but I really enjoyed the course as I’ve put everything I’ve learnt into action here at work. "
Maxine Docherty

"In September 2006, I started my NVQ Level 2 for Teaching Assistants on the Train to Gain Scheme at South Essex College. My first impression was one of excitement but also apprehension as to how I would cope after more than 30 years away from any kind of studying. After six weeks had passed, I came very close to giving up altogether as I felt I would not be able to survive through to the end of the course. Without the full support of my college tutor and family and help and continued reassurance from the teachers at school, I would not have been able to write this assessment of my progress to date"

Grovewood Primary School , Rayleigh

Strathmore Care Group comprises of five homes offering residential and day care facilities for the elderly in Southend-on-Sea, Essex. With a belief in caring for the elderly and maintaining the highest standards of quality care. South Essex College work and Strathmore Cares successful partnership continues to in flourish. In January 2009 the two will mark the achievement of their Nepalese students and employees who all successfully past their Level 2 in Health and Social Care thanks to the joint venture.

Dr Davie Vive-Kananda, Managing Director, Strathmore Care Group, Carol Anson-Higgs, Director of Business Development, Sean Purcell, Head of Business Development, South Essex College

"The NVQ students are benefiting from hands-on training within a residential care setting as well as study-based learning at the college. This is an invaluable learning process for the students with the knowledge obtained going on to enhance their skill mix and the residents care"
Davie Vive-Kananda Managing Director

Tessera Tessera, Southend-on-Sea, Essex

Tessera Group Plc specialise mostly in the banking and financial sector of debt collection. They recently celebrated the success of staff members who gaining work-based qualifications through South Essex College. The staff members of the expanding firm all passed their NVQ’s in Business and Administration or the Institute of Leadership and Management (ILM) Team Leading.

"Completing this NVQ has expanded my skills and knowledge within my job role. It has helped my communication and confidence with other members of management and improved my organisation skills."
Nicci Burkett, Administrator

"I’ve also found that my NVQ course has really helped me develop within the company. I have taken on extra tasks within my role that has helped me considerably. Not only has this qualification helped me learn new skills but was very enjoyable to do. As a result I am now taking part in important meetings within my company which is helping me to develop even further, so I am really thankful to have been given the opportunity to progress at work."
Lisa Hall, Administrator

Genesis I.C.EJulie Clark might not have been in education for over 15 years but that didn’t stop the 33 year old from Westcliff-on-Sea passing her Level 2 NVQ Team Leading qualification with flying colours. You could say that it was music to her ears as Julie works for a small Southend-based company, Genesis I.C.E, that manufacture world class audio equipment and amplifiers for cars that are exported all over the world. When Julie started the work-based qualification, which meant she could do the course along side work, she had just been appointed Team Leader of seven people. Initially Julie had been reluctant to do the course as she did not think she had the ability to complete it, but after working through the qualification closely with her Tutor Assessor from South Essex College it soon pumped up the volume of her confidence.

"I’ve really seen Julie grow in confidence as her course progressed. It was also a great boost to the rest of the team as Julie’s positiveness really filtered down." Gordon Taylor , Managing Director of Genesis I.C.E.

"I don’t know what I would have done without the support of my Tutor, Loraine Jibb, as she really put me at ease as I was really nervous to begin with. The qualification really opened my eyes and I’m now really keen to take on new challenges."

"When most people think of education they think of going back to school, but this was great as the classroom came to me if you like. Doing the qualification at work meant it was part of my work and I could really relate it to what I do in my job. If I’m honest I really found it quite enjoyable".
Julie Clark

Testimonials

Ian Black and Ian McDermott, the local Communication Workers Union (CWU), Union Learning Reps, would like to thank Adele Rogers and her team for all the hard work they put into our Open Day on Wednesday 13th May 2009 at Chelmsford Mail Centre.

The presence of the members from the South Essex College, as well as the learning providers from other institutions, greatly helped boost the profile of our Open Day event and enabled our future learners to gain an understanding at a far deeper level that they would have done had it been only the CWU Union Learning Reps in attendance.

The enthusiasm of the staff throughout the event never waned, and their ability to engage with potential learners of all levels and explain the content and style of what was on offer was always appropriate and delivered with such empathy that all of the staff who visited the Open Day went away with their questions, queries or worries satisfied.

The surprisingly high uptake on the courses offered from all of the learning providers in attendance was due in no small part to the professionalism, knowledge and even appearance of the dedicated team from the South Essex College and the other providers - and they will have an open invitation to any future events of this type run here or at any other establishments within their catchment areas.

Facts and Figures

"Training benefits your business in many ways. It boosts competitiveness, productivity and staff motivation, and reduces your recruitment costs"

A depleted organisation with fewer skills to call on is less likely to survive the recession Chartered Management Institute, 16th January 09

Over 45% of staff say that they’d feel more motivated if their organisation invested in their skills. http://www.traintogain.gov.uk

82% of companies surveyed argue that ‘focusing on management & leadership development’ will help their organisation survive the recession (CMI, 2009)

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Julie Clark